Customized BDC programs to increase sales and service revenue

Dynamic has been delivering successful inbound and outbound sales and service marketing campaigns since 2008 on behalf of thousands of Dealerships across North America. Our omni-channel outreach combines the power and efficiency of AI with the expertise of our 500+ US based live agents who are trained in the art of scheduling appointments on behalf of Dealerships to drive traffic to your showroom and service lane. Our leadership team of industry veterans will partner with your team to leverage best practices and customize a program based on the actual needs of your dealership.

We blend advanced AI technology with the expertise of seasoned automotive professionals to drive high-performance campaigns that boost appointment scheduling for both sales and service departments.

Our Virtual BDC solutions help dealerships streamline operations, improve efficiency, and maximize every customer interaction. With a dedicated team of industry experts handling targeted outreach and inbound support, you can be confident every call is answered by a knowledgeable, professional representative — every time.

Pricing & Packages Set Up a Demo Enroll Now

The three pillars to success- People, Process and Technology

At Dynamic BDC, our U.S.-based agents are not contractors — they’re full-time employees, directly trained and coached by our leadership team. This ensures a high level of accountability, consistency, and performance. Our agents average over 3 years of tenure, while our seasoned management team brings an impressive 9 years of experience on average.

We combine top-tier talent with proven processes refined over two decades, powered by cutting-edge technology — delivering reliable, results-driven support that scales with your business.

Sales Marketing Programs- Outbound

Hybrid AI + live agent support omni-channel sales campaigns to drive traffic to your showroom.

  • Lead Nurturing | Real-time internet lead follow-up
  • Unsold Lead Follow-Up | Re-engage customers who submitted an internet lead but haven’t purchased
  • Equity Campaigns | Target customers in an equity position
  • Lease Renewal | Secure the next sale before lease expiration
  • Customer Satisfaction | Building relationships after the sale and during the ownership experience

Service Marketing Programs- Outbound

Hybrid AI + live agent service appointment generating outreach with all appointments scheduled directly in your OSS tool.

  • Regular Maintenance Intervals | Factory recommended service intervals
  • Recall | Active recalls based on parts availability
  • Declined Service | Target customers who declined service repairs during their recent visit
  • Lost Service Customer | Re-engage with customers who have not been in the service department for 9+ months
  • Telematics- connected car alerts | Immediate follow up based on alert notifications

Sales and Service Inbound Call Management

Hybrid AI + live agent options to ensure each call is answered and customer information is captured.

  • Seamless integration into your OSS and CRM
  • Appointments scheduled based on your requirements
  • Gain efficiencies and reduce internal staffing requirements
  • 24/7 Coverage